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Frequently Asked Questions

What’s the difference between hemp oil and hemp seed oil?

Simply put, our hemp oil is derived mostly from the hemp flowers and contains the full spectrum of beneficial cannabinoids and compounds, while hemp seed oil does not. Hemp seed oil is created by cold-pressing hemp seeds (similar to olive oil). Hemp seed oil is not used to support holistic wellbeing whereas hemp oil is.

What is full spectrum?

All of our products are full spectrum which means they are derived from whole plant extracts. Full spectrum contain a plethora of beneficial compounds which work together in a way known as the entourage effect.

We extract using only organic coconut oil and coconut-derived MCT oil. We don’t add or remove anything during our extraction process in order to preserve the wide range of benefits that naturally exist in our organically-grown hemp plants.

Is full spectrum hemp oil the same as C B D?

Full spectrum hemp oil is a term used to describe an oil that contains all the naturally occurring compounds in the hemp plant, including canna binoids, ter penes, flavonoids, and other compounds. It is believed that the combination of these compounds may produce a more effective product than isolated compounds.

C B D, or canna bidiol, is one of the many canna binoids found in the hemp plant. While full spectrum hemp oil may contain C B D, it also contains many other compounds and may have different effects and uses than isolated C B D products.

Full spectrum hemp oil is a term used to describe a hemp-derived product that contains a range of compounds from the hemp plant, and C B D is a specific compound found in hemp.

What is nano-technology?

We utilise an advanced micronisation technique, a form of nanotechnology, to create small hemp compounds. These compounds are significantly smaller than their original form, which enhances their bioavailability and makes them easier for the body to absorb.

Our meticulous process produces micronised hemp compounds that are incorporated into our products, ensuring a reliable and potent effect.

Is micronised or nano technology hemp oil safe?

Yes! Nano enhancements are safely used in many products, such as liposomal supplements and skincare.

Our micronised nano enhanced full spectrum hemp oils are made with only organic medium chain triglyceride (MCT) oil and organic hemp, without emulsifiers or additives. MCT oil improves the bioavailability of beneficial compounds, making the oil more effective without side effects.

While "nano" means tiny, not all nanoparticles are the same. Concerns often arise from products containing nano zinc and nano titanium dioxide or from some pharmaceutical applications.

The engineered nanoparticles in those cases typically range from 1-100 nanometers and can behave differently in biological systems, posing potential risks. In contrast, the oil in our products is not in that nano size range. Our specialised process creates micronised nano-enhanced hemp oil that is highly bioavailable while remaining safe for absorption.

In summary, while both terms involve "nano," they refer to different particle sizes and types. Nano-enhanced hemp offers health benefits in absorption and cognitive support without the risks associated with smaller nanoparticles.

What else is in my topical hemp oils?

All of our products use natural and organic ingredients. The hemp extract that we create must be paired with other oils (known as carrier oils) which assist the beneficial compounds to be absorbed into your body. All ingredients are listed on our product descriptions as well as on the label. The whole plant Full Spectrum Hemp Extract itself (found in all of our products) contains a plethora of beneficial compounds. Minor cannabinoids (C B D, C B G, C B C + trace amounts of T H C), ter penes, and a wide variety of other plant components make up the extract. Ter penes are essential oils responsible for the way a plant smells. These other naturally occurring compounds are as follows: Amino acids, Carbohydrates, Vitamins (including B1, B2, B6, D), Fatty acids (including omega 3 & 6), Trace minerals (including iron, zinc, calcium, magnesium, potassium), Beta-carotene, Chlorophyll, Flavonoids, Ketones, Nitrogenous compounds, Alkanes, Glycosides and Pigments.

We believe in providing our customers with only the best, purest and most effective hemp oil possible. That's why our hemp oil is carefully crafted to be free from the following harmful ingredients:

  • Formaldehyde
  • Parabens
  • Phthalates
  • Synthetic Dyes
  • Sulphates
  • Propylene Glycol
  • Mineral Oil
  • Animal-Derived Ingredients
  • Alcohol
  • Added sugar

We take pride in providing only the highest quality and most natural hemp oil to our customers, so you can feel confident in your purchase and in the results you may achieve from using our products.

Should people use the cream or the oil?

We recommend our creams for local pain and tension and drops for overall wellness but feel free to experiment and find out what works for you.

Before utilising the product, ensure you do a skin test on a small patch of skin to see if there are any adverse reactions.

What else is in my topical hemp oils?

All of our products use natural and organic ingredients. The hemp extract that we create must be paired with other oils (known as carrier oils) which assist the beneficial compounds to be absorbed into your body. All ingredients are listed on our product descriptions as well as on the label. The whole plant Full Spectrum Hemp Extract itself (found in all of our products) contains a plethora of beneficial compounds. Minor cannabinoids (C B D, C B G, C B C + trace amounts of T H C), ter penes, and a wide variety of other plant components make up the extract. Ter penes are essential oils responsible for the way a plant smells. These other naturally occurring compounds are as follows: Amino acids, Carbohydrates, Vitamins (including B1, B2, B6, D), Fatty acids (including omega 3 & 6), Trace minerals (including iron, zinc, calcium, magnesium, potassium), Beta-carotene, Chlorophyll, Flavonoids, Ketones, Nitrogenous compounds, Alkanes, Glycosides and Pigments.

We believe in providing our customers with only the best, purest and most effective hemp oil possible. That's why our hemp oil is carefully crafted to be free from the following harmful ingredients:

  • Formaldehyde
  • Parabens
  • Phthalates
  • Synthetic Dyes
  • Sulphates
  • Propylene Glycol
  • Mineral Oil
  • Animal-Derived Ingredients
  • Alcohol
  • Added sugar

We take pride in providing only the highest quality and most natural hemp oil to our customers, so you can feel confident in your purchase and in the results you may achieve from using our products.

Are your creams natural?

Our creams have been formulated specifically for topical (on the skin) application, using 100% grass-fed, pure tallow, organic jojoba oil, our hemp extract and a range of purposefully-chosen botanicals.

We use only the finest, purest ingredients - ensuring that no nasties make their way into our products. Unlike other skincare products, we use purified grass-fed tallow and organic jojoba oil instead of emulsifiers and fillers, offering hydration, healing and protection for the skin. Because of this, our creams are suitable for a range of skin types. Jojoba oil is a known anti-acne, anti-inflammatory, antioxidant and anti-fungal and tallow may improve psoriasis, eczema and other inflammatory skin conditions. 

Hemp extract is rich in antioxidants and fatty acids and may reduce inflammation and irritation on the skin while promoting relief for muscular aches and pains. By applying our creams to your skin you are inviting the highest quality hemp molecules to work where they are most needed - starting with the skin and then more deeply as it’s absorbed.

We pair the tallow, jojoba and hemp extract with powerful botanical extracts including:

  • Lavender: relaxation and anxiety reduction 
  • Clary sage:  hormonal balance, stress reduction and skin support
  • Lemon Myrtle: its potent, lemony aroma uplifts and invigorates, but it also calms nerves and reduces stress.
  • Cedarwood: antibacterial, respiratory health, sleep support and soothing for skin
  • Peppermint: digestive support, relieves muscle and joint pain, concentration,  increases energy and improves exercise performance
  • Wintergreen:  muscle pain relief, tension reduction, circulation improvements. 
  • Lemongrass: skin Health, muscle relaxer, and reduces inflammation


These botanicals work alongside the hemp extract to promote wellbeing and balance when applied topically.  

How do I use the tallow cream?

Simply take a small amount of cream in your hands and allow the tallow to melt then apply and massage gently into the skin. 

For external use only. Discontinue use if irritation develops. 

Store in a cool, dry place out of direct sunlight. 

Note: It is normal for tallow to solidify in cooler temperatures. 

Is hemp legal?

It is legal to use hemp topically in Australia.

Our farm has an industrial hemp license to grow and supply hemp within the guidelines of the NSW department of primary industries (DPI).

What is your return policy?
Customer Service Policy

If you have an issue with your order, please contact us immediately. If you did not receive your package, please e-mail us at hello@theaurumstore.com and we will make things right. We are committed to giving you the best customer service our team can possibly provide.

Shipping Policy

We use Australia Post as our postage service for all of our online orders. 

Our shipping options include Standard Postage, which usually takes 5-7 business days, and Express Postage, which takes 3-4 business days. We recommend checking the tracking information provided in your shipment confirmation email for the most up-to-date information about your delivery.

If for some reason a wrong address was given or written at the time of check-out on our site, we reserve the right to not re-ship your order or replace it. 

Return Policy

All full-sized products we will give you a full refund if you request a return within 30 days of the order date of the product. This is free of charge to you. After the 30 days have passed, we are unable to issue any form of refund. No exceptions. Should special circumstances occur, please contact us via e-mail or phone immediately.

Where do you ship to?

We currently service all states in Australia.

With fast and reliable shipping options available, you can enjoy the benefits of our hemp products in no time.

Get in Touch

Still have questions? Visit our FAQ page or contact us directly and we'll help you out.